Frequently Asked Questions
Questions About Honey
WHY DOES HONEY CRYSTALLISE AND HOW CAN I REVIVE IT?
After using our honey for a while you might notice that it starts turning into a more solid state. Do not worry – this is a natural process called crystallisation and shows the high quality of the honey.
If you see signs of crystallization and you would like to return your honey back to liquid form, simply place the jar into a bowl filled with hot (not boiling) water. Be careful not to overheat (over 45C) because too much heat causes honey to change colour and flavour.
To keep your honey fresh and avoid early crystallisation store honey at the room temperature, away from direct sunlight. Always make sure that the lid is placed properly on the jar as honey loses aroma and flavour and absorbs moisture and odours when exposed to air.
WHAT IS THE EXPIRY DATE OF HONEY?
Honey is the only food that never spoils. In fact, the oldest known sample of honey, found in an ancient Egyptian tomb and dated to approximately 3000 years ago, was still perfectly edible. However, unlike wine, honey usually tastes best few years after harvesting.
Although honey never spoils, we mark an expiration date to all our jars, but that date is simply to meet EU regulations.
WHY SHOULD KIDS YOUNGER THAN ONE NEVER EAT HONEY?
Honey can contain spores of a bacterium called Clostridium botulinum, which can germinate in a baby's immature digestive system and cause infant botulism, a rare but potentially fatal illness. These bacteria are harmless to older kids and adults because their mature digestive systems can move the spores through the body before they cause any harm.
Questions About Orders
HOW LONG ARE THE SHIPPING TIMES?
Please see our Shipping & Returns policy page for more details on shipping times.
WHAT IF AN ITEM IS OUT OF STOCK?
If the item you want is not available, please email email@example.com and we will advise if pre-orders for new stock are being taken and give you an estimate of how long you will have to wait.
CAN I RETURN ITEMS?
Please see our Shipping & Returns policy page for more details on returns.
If you did not find an answer to your question, please email firstname.lastname@example.org.