Shipping & Returns
We use DHL Express for all international orders and OSC courier service for all Estonian orders. Shipping costs (from €3,90 to €20,90) are calculated at the checkout based on your shipping address.
FREE SHIPPING is available for:
Estonia: all orders over €29
Finland, Latvia, Lithuania: all orders over €39
Rest of Europe: all orders over €49
Rest of the world: all orders over €79
Our order processing time is up to 24h (except weekends) and once the package is sent it usually reaches the destination in 1-2 business days in Europe and 2-5 business days in rest of the world.
If your shipping address is located in a remote area the package is shipped by the standard postal service (estimated shipping time 10-21 days). You can search for DHL remote area here.
Please note that all costs related to local customs or inspection fees (such as BTA prior notice) are not covered by Nordic Honey / Pure Concepts OÜ.
If you have any questions please feel free to contact us at firstname.lastname@example.org
We carefully inspect your order before we ship it off. But if your order is not exactly what you expected, just send it back to us un-opened within 14 days of receipt and we'll provide a refund or exchange. The cost of getting the package back to us is yours but we will happily cover the cost of sending any replacement to you.
To return your product please contact us at email@example.com